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Click here to select and book your Opera and ticket type for the Verona Opera Festival

Click here for information on ticket types, plus a seating plan for the Verona Arena


The Verona Opera Festival - tips, advice and practicalities

Do be careful with your tickets as they cannot be re-issued under ANY circumstances. To put this more bluntly, if you lose your tickets you will need to buy new ones - the Arena di Verona have become extremely strict about this and will not accept neither proof of purchase nor a facsimile of the tickets in place of the originals ... without your original tickets you WILL be refused entrance.
Please also note that your tickets are only valid for the date printed on them, so ensure you check your tickets as soon as you get them. If you don't use them you have no entitlement to a performance on a different day.

The Arena di Verona issues no refunds for tickets except in specific conditions where a performance is cancelled because of bad weather. In this situation, all information will be given by loudspeaker. The start of any performance (and therefore the announcement of cancellation) may be delayed by as much as two and a half hours in the hope of better weather.

Refunds will only be given if a performance is cancelled, not if it is suspended once it has begun.

To get a refund, hand tickets to the main ticket office of the Fondazione Arena immediately or on the following day. If you cannot do this, mail them to the Arena di Verona Foundation head office (to be received within ten days of the performance) and you will receive a refund. The office is located at:

Fondazione Arena di Verona
Via Roma 7d
37121 Verona
Italy

The full policy document (PDF) of the Verona Arena may be viewed here.

Duplicate tickets are never issued, and all prices in the programme include every relevant tax. The Arena di Verona Foundation does reserve the right to change the programme, date or schedule in the event of technical problems or force majeure. No children under four in the Arena we're afraid (though why anyone would wish to take a three-year-old to several hours of Aida or Tosca we cannot imagine). As we've said, operas are long, but it is possible to rent cushions within the Arena di Verona, and we'd advise it. There are no cloakrooms, so go before the performance. There is a lost-property office at the Office of the Town Hall (Ufficio Oggetti Smarriti del Comune di Verona).

An image of the Verona Arena

How to behave in the Arena

Please only occupy your own seat and ensure you reach it before the performance starts. If you arrive late you will not be admitted during the performance, but will have to wait until the first interval. Please dress appropriately (while taking precautions for wet weather). There are refreshments available, but these are only available for the numbered seats and stalls during the intervals between Acts. Certain objects are prohibited in the Arena di Verona, such as bottles, knives, scissors and glass objects - these may be confiscated by ushers. Photography, sound or video recording of any type is forbidden. Turn off your mobile/cellphone before the opera starts. Smoking is banned during the operas at Verona, as are pets ... so no lapdogs!

If you have a physical disability, please ask the ushers at Gate 4 for assistance.

> Seating > Tips & practicalities > About the Operas > Transport & arrival > Introduction

Click here to select and book your Opera and ticket type for the Verona Opera Festival

Click here for information on ticket types, plus a seating plan for the Verona Arena


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Coronavirus in Italy

IMPORTANT ENTRANCE REQUIREMENTS

Please note that in order to use your tickets you MUST be able to provide one of the following:

  • - Covid19 Green Pass certification (in digital or paper format) able to attest - together with a valid identity document - that they have received at least one dose of one of the vaccines authorized by the EMA or AIFA (Comirnaty by Pfizer-BioNtech, Vaxzevria by Astrazeneca, Janssen by Johnson & Johnson and Moderna)
  • Exemptions: COVID-19 Green Certification is not required for children excluded by age from the vaccination campaign (under 12 years of age) and those exempt on the basis of appropriate medical certification.
  • - Visitors from Israel, Canada, Japan and the United States - Vaccination certificates issued by the health authorities of these countries (complying with EU Recommendation no. 2021/912 of 20 May 2021) will also be accepted, but must include the identifying data of the person and data regarding the type of vaccine and date(s) of administration. Please note that certificates will be accepted if they are in Italian, English, French or Spanish. If the certificate is not issued in bilingual form and not in one of the four languages indicated in the Order of the Minister of Health of 18 June 2021, it must be accompanied by a sworn translation.

This documentation must be presented at the entrance when the body temperature is checked.

Security queues to check the Green Pass requirements may be a bit long so do allow plenty of time to ensure you do not miss your entrance slot. Have your Green Pass and ID ready for viewing. Whilst they may seem long, queues do move fast so please be patient. Thank you for your cooperation.

PLEASE NOTE: If you do not have a Green Pass and a valid identity document, you will not be able to access and your ticket will not be refunded. For further information www.dgc.gov.it

Due to Coronavirus many venues and events are applying strict entry conditions. These will vary by venue but common examples are:

  • You must wear a compliant CE mask (Ordinanza RT n.48) which covers both mouth and nose.
  • Disposable single-use gloves must be worn at all times.
  • Hands (or gloves) must be cleaned with a disinfectant gel on entry.
  • Your temperature (which will be measured on entry) must not be above 37.5°C.
  • Visitors must maintain a social distance of 1.8m at all times.
  • There may be a maximum visitor limit in place - in some cases this may lead to delays

Any conditions may be changed without notice as Italian regulations are updated.

If you are denied entrance because of failure to meet entry conditions, no refunds will be available.