tickitaly.com - sightseeing, not queueing.

CANCELLATION / REFUND POLICY / TERMS AND CONDITIONS

By submitting the booking form you are accepting the following conditions:

1. Once the form has been submitted I understand that no refunds are possible.

2. I understand that Renting In Italy Srl. (the parent company of tickitaly.com) will be using the email address I supply on the form to send me confirmation and details of my reservation. I accept that if said email address is incorrect or not working then no refunds are possible.

3. It is my responsibility to contact Renting In Italy Srl. within three working days of submitting the form should I have had no response by that time.

4. I accept that it is not the responsibility of Renting In Italy Srl. to ensure that the email address I entered on the booking form is functioning correctly, nor to ensure that I have personally received their reply at the address I supplied.

5. I understand and accept that Renting In Italy Srl assume no responsibility and are not liable in any way for any lack of service or access problems deriving from strikes or absence of personnel at any Italian State Museum. Furthermore, I understand that the relevant authorities may occasionally offer special promotions, free entrance periods and the like; should such offers coincide with any bookings made through this site then we regret that we are not able to obtain a refund on your behalf, neither is Renting In Italy Srl itself obliged to offer any refund.

6. I accept that once my order request is confirmed then from that moment on no refund will be possible. This stance is forced on us by the various local, regional and national authorities - as they offer no refunds once we have placed an order, we in turn cannot offer you a refund.

7. I accept that it may not be possible to modify or amend my order, once placed. This is for the same reason (above) that refunds are not possible. We can make a request, and sometimes it will be successful, but not always. We will need to charge an administrative fee for any such amendments.

8. I accept that it is my responsibility to carefully follow the instructions on my voucher.

Office hours

Our offices are open (Italian time) from 8.30 AM to 6.30 PM Monday to Friday, and 8.30 AM to 12.30 PM on Saturdays; our offices are closed on Sundays as well as important national holidays. We'll reply immediately upon our return to work. If you do not receive any sort of reply from us within three working days it should be assumed that we have an incorrect email address or your ISP/Server is somehow blocking our reply via a filter.

Again, please contact us (info@tickitaly.com) if you hear nothing.

 

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

Coronavirus in Italy

GREEN PASS - Please note that from the 6th August 2021 all visitors must be able to provide a Green Pass or equivalent showing your EU Digital Covid certificate.

The document should show the number of doses received, dates of vaccination and the batch number.
Please check with your Government travel advisor for the equivalent if you do not have a Green Pass.

Due to Coronavirus many venues and events are applying strict entry conditions. These will vary by venue but common examples are:

  • You must wear a compliant CE mask (Ordinanza RT n.48) which covers both mouth and nose.
  • Disposable single-use gloves must be worn at all times.
  • Hands (or gloves) must be cleaned with a disinfectant gel on entry.
  • Your temperature (which will be measured on entry) must not be above 37.5°C.
  • Visitors must maintain a social distance of 1.8m at all times.
  • There may be a maximum visitor limit in place - in some cases this may lead to delays

Any conditions may be changed without notice as Italian regulations are updated.

If you are denied entrance because of failure to meet entry conditions, no refunds will be available.