tickitaly.com - sightseeing, not queueing.

Waiting time for tickets, how late may I leave it to reserve?*

For very many tickets and destinations we are able, at any time, to confirm orders within a few minutes - these are marked as 'Rapid confirmation' in descriptions; we have staff working 24 hours a day, 7 days a week (excluding significant National Holidays).

There are some products that require us to make final confirmation here and cannot, therefore, be confirmed immediately if ordered outside working hours in Italy. We'll do this first thing in the morning* (Italian time), and will confirm your order just as soon as that has been carried out, from around 08.45 onwards.
As soon as the order has been confirmed you'll receive another email and you'll then be able to login to download or print out your vouchers.
* If you've ordered after 12.30 (Italian time) on a Saturday, or at any time on a Sunday, then this will take place first thing Monday morning.

There are a few exceptions to this - let's say you place an order on a Sunday and the day after, Monday, was a National Holiday, then it may well be that 48 hours pass before we're able to get back to you. But that's the exception, not the rule.

Last Minute bookings.

As we say all over the site, late-bookers are sometimes disappointed, and we always advise getting your bookings finalised well in advance of your trip to Italy.

Pretty much immediately after placing an order with tickitaly you should receive an initial email to let you know that we have received your request and will be processing it as soon as possible - typically within a few minutes for 'Rapid confirmation' products. At the end of the booking process you'll be given a login to an 'order status' page - please bookmark said page! Should this not happen, please email us at info@tickitaly.com and let us know - it may well be that you supplied an invalid email address or the like (and do, please, remember to check your Spam Mail to be sure that our reply hasn't ended up in there!).
Please DO NOT place another order as this too will be processed and you may end up paying for a double booking.

To sum up then:

1. Place order with tickitaly.com. Card pre-authorised by Stripe. Make note of password for 'order status' page.
2. Receive email confirming that we got your order - contact us if you don't.
3. If 'Rapid confirmation' product(s) then order will be processed within a few minutes. Other products, ones requiring final confirmation locally, will be confirmed as soon as possible, Italian working hours permitting.
4. Credit Card charged only when order is confirmed.
5. Print out your entrance vouchers, if required - some are fine on a mobile device, this is specified in descriptions.
6. Present vouchers at venue, have them swapped for tickets, ignore large queues and stroll on in!

(* The information on this page does not apply to tickets for the Verona Opera Festival - please click here for information on these tickets.)

 

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

Coronavirus in Italy

Due to Coronavirus many venues and events are applying strict entry conditions. These will vary by venue but common examples are:

  • You must wear a compliant CE mask (Ordinanza RT n.48) which covers both mouth and nose.
  • Disposable single-use gloves must be worn at all times.
  • Hands (or gloves) must be cleaned with a disinfectant gel on entry.
  • Your temperature (which will be measured on entry) must not be above 37.5°C.
  • Visitors must maintain a social distance of 1.8m at all times.
  • There may be a maximum visitor limit in place - in some cases this may lead to delays

Any conditions may be changed without notice as Italian regulations are updated.

If you are denied entrance because of failure to meet entry conditions, no refunds will be available.