tickitaly.com - sightseeing, not queueing.

Privacy Policy

[Link: Comments from users of this website and the services of tickitaly]

This site is created in Italy and the owning company is registered in Italy (No. 05144650487) and as such operates under the Italian privacy Act 675/96, Article 10. The rights of the customer are protected by article 13 of the same Act. The articles (in Italian) can be viewed on this page, but below are the salient points:

The customer's personal data are recorded under the terms of Article 10 of the Italian Act 675/96, for the sole purpose of operating the requested services, and effecting the relevant communication requested by the customer.

The data will be given only to the relevant state booking office (or their representative), or to third parties authorised to carry out the services on behalf of said agency.

The customer is protected by Article 13 of Act 675/96 and, in particular, can require their personal data to be deleted from tickitaly.com's records at any time, by sending a simple written request. This may also be done via email. The proprietor and body responsible for the collection, conservation and handling of the data is the company:

50053 EMPOLI (FI)

GDPR - General Data Protection Regulation. Europe, May 2018

We aim to be fully compliant with the scope of these new regulations, and have added consent check-boxes (with accompanying explanations) to all points across the site requiring you to supply personal information. We recognise the need for clients to be able to request copies of this information, and to be able to request removal of said information. Contact us using privacy@tickitaly.com for such requests.

Logically, you would not want to request data removal before you have visited Italy, as to do so would remove your voucher login and contact details - for example, we may need to get in touch to let you know about circumstances in Italy that could affect your visit.

Below, for reference, is a copy of the text we display when you register with our site:

Email addresses distinguish customers from each other. You sign in to the store by entering the email address and the password you provide here.

We (tickitaly.com) also send account-related emails (such as order status notifications, voucher links, password reset emails, and more) to the provided email address. For that reason we need to store your email address while you remain our customer. We will contact you once shortly after your visit in order to request feedback on our service.

Other profile fields that may or not be present on this page are stored alongside your email address. We may use this information to validate payments or to contact you, if the necessity arises.

Some members of our staff and/or suppliers who sell products in our store and use its administration panel may be able to access your data. We value your privacy, so the access to data is provided on a need-to-know basis in order to operate the store. For example, a supplier only receives your data if you ordered something from them, so that the supplier can confirm that order.

If you decide that you no longer want to use our store and would like to have your personal data removed from our database (or if you’d like to get all the personal data associated with your account that we have), please send an email to privacy@tickitaly.com. Logically, you would not want to request data removal before you have visited Italy, as to do so would remove your voucher login and contact details - for example, we may need to get in touch to let you know about circumstances in Italy that could affect your visit.

If you believe that your personal data has been misused, you have the right to lodge a complaint with a supervisory authority. We’re obliged by the EU General Data Protection Regulation to let you know about this right; we don’t actually intend to misuse your data.

The section below is still valid from the point of view of our use of cookies.

Italian Data Protection Authority (DPA) and Cookies

As of June 3rd 2015 the law for Italian websites and cookies has changed. However, after repeated readings of the relevant legislation (see here) we have established, again, that we still do not need to seek explicit consent for any of our cookies; we only use 'technical' cookies as required by the shopping cart, and third-party cookies that do not fall under the scope of the act. Read below for more precise details on the various cookies in use.

The shopping cart system used on this site sometimes attempts to use cookies, but these are mainly session only cookies - essential for the functionality of the shopping cart - that will be deleted when you next exit your browser. The two cookies set by the cart that are not session cookies store (1) the language setting used to view tickitaly.com and (2) the referring site - if there is one - for your visit to tickitaly.com (from a Google link, a link on another site, a bookmark, you get the idea). These 2 cookies have a shelf-life of 1 year and 6 months respectively. None of this information is personally identifiable, it is all anonymous data.

Google Analytics

This website now makes use of Google Analytics in order to study usage patterns with a view to improving usability and functionality of the site.

Google Analytics uses 'cookies' (small, simple text files placed on your computer) to help us analyse how users use our site. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to Google. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Tickitaly will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither tickitaly nor Google will link, or seek to link, an IP address with the identity of a computer user.

The two persistent cookies 'dropped' by Google Analytics have a lifespan of 6 months and 2 years respectively.

WordPress - Blog

A user-registration on our blog causes WordPress to use a couple of session cookies and one persistent cookie that has a lifespan of 1 year. Our WordPress install is fully hosted (at pair.com) and site is built and maintained by cms.scot.

If you sign up for any of our mailing lists then, clearly, we require your email address. To manage your preferences and, if desired, delete your account, visit this page - we use WordPress to manage mailing lists.

It is assumed that by using the tickitaly.com site you are agreeing to the conditions and terms outlined on this page. Thank you.

Standard Disclaimer

tickitaly.com disclaims all warranties with regard to the information contained on these pages, including all implied warranties of satisfactory quality and fitness for purpose. In no event shall tickitaly.com be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of this information.


Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!


We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

Coronavirus in Italy


Please note that in order to use your tickets you MUST be able to provide one of the following:

  • - Covid19 Green Pass certification (in digital or paper format) able to attest - together with a valid identity document - that they have received at least one dose of one of the vaccines authorized by the EMA or AIFA (Comirnaty by Pfizer-BioNtech, Vaxzevria by Astrazeneca, Janssen by Johnson & Johnson and Moderna)
  • Exemptions: COVID-19 Green Certification is not required for children excluded by age from the vaccination campaign (under 12 years of age) and those exempt on the basis of appropriate medical certification.
  • - Visitors from Israel, Canada, Japan and the United States - Vaccination certificates issued by the health authorities of these countries (complying with EU Recommendation no. 2021/912 of 20 May 2021) will also be accepted, but must include the identifying data of the person and data regarding the type of vaccine and date(s) of administration. Please note that certificates will be accepted if they are in Italian, English, French or Spanish. If the certificate is not issued in bilingual form and not in one of the four languages indicated in the Order of the Minister of Health of 18 June 2021, it must be accompanied by a sworn translation.

This documentation must be presented at the entrance when the body temperature is checked.

Security queues to check the Green Pass requirements may be a bit long so do allow plenty of time to ensure you do not miss your entrance slot. Have your Green Pass and ID ready for viewing. Whilst they may seem long, queues do move fast so please be patient. Thank you for your cooperation.

PLEASE NOTE: If you do not have a Green Pass and a valid identity document, you will not be able to access and your ticket will not be refunded. For further information www.dgc.gov.it

Due to Coronavirus many venues and events are applying strict entry conditions. These will vary by venue but common examples are:

  • You must wear a compliant CE mask (Ordinanza RT n.48) which covers both mouth and nose.
  • Disposable single-use gloves must be worn at all times.
  • Hands (or gloves) must be cleaned with a disinfectant gel on entry.
  • Your temperature (which will be measured on entry) must not be above 37.5°C.
  • Visitors must maintain a social distance of 1.8m at all times.
  • There may be a maximum visitor limit in place - in some cases this may lead to delays

Any conditions may be changed without notice as Italian regulations are updated.

If you are denied entrance because of failure to meet entry conditions, no refunds will be available.