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Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

Featured review:

Pamela and first class service. We recently bought tickets through Tickitaly and got the tickets but realized that we had made a mistake in ordering.  We got in touch with Pamela right away and were told that she would try to change them but could not promise. We would have understood had she not be able to change them though she managed to do so.  What most impressed us was that she was so prompt and courteous and seemed to know absolutely what she was doing.  The service was so easy to deal with especially when one is working with arrangements overseas.  We appreciate everything, will use this service again in the future and recommend that others do as well.

Rita & Peter, USA, October 20, 2022


4.6 out of 5 stars from 10913 customers. 6443 of them wrote reviews:


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5 stars
NOHA, Saudi Arabia
20th Jul 2024
No problem at all
5 stars
LS, Belgium
12th Jul 2024
It was very easy and quick! Tks
5 stars
KY, Canada
7th Jul 2024
Easy to book. Easy to get tickets! I highly recommend this site.
5 stars
CK, Canada
16th Jun 2024
The process was surprisingly easy! Everything went smoothly! Skipping the long line was so well worth the extra little $$ for the tickets! Will definitely use this service again!
5 stars
JT, United States
6th Jun 2024
All excellent Helpful
5 stars
AM, Ireland
2nd Jun 2024
Fine
5 stars
Stan, United States
29th May 2024
everything was great
5 stars
KV, Australia
28th May 2024
Easy
5 stars
MA, Saudi Arabia
18th May 2024
No problem. Even with inquiry , the reply quick and clear .
5 stars
RM, United States
15th May 2024
Easy
5 stars
AR, United States
14th May 2024
I use them to get tickets to see the DAVID statue in Florence. Their service was exactly as stated on the website. It worked perfectly. I had no trouble. It was efficient and perfect. I would use them again.
5 stars
MD, Italy
14th May 2024
Very user friendly. Easy to use
5 stars
BF, Ireland
11th May 2024
No problems at all
5 stars
IL, United Kingdom (Great Britain)
9th May 2024
Very easy website to use and found the ticket vouchers quickly
5 stars
DL, United States
5th May 2024
Easy.!
5 stars
RT, Hungary
5th May 2024
Everything was fine.
5 stars
WB, United States
30th Apr 2024
The site was very easy to use. I didn't have any problems at all. tickitaly.com was the only place I could find and buy tickets to the Accademia at the last minute. They were prompt with approving the purchase and were wonderful to work with.
5 stars
JI, Canada
29th Apr 2024
tickitaly has turned into my go-to for tickets, especially if other companies claim they can't find anything at a time you want.
5 stars
JB, United Kingdom (Great Britain)
27th Apr 2024
The website was straightforward to use. Communication was excellent and responsive.
5 stars
BK, Czech Republic
27th Apr 2024
I must say, that Mrs. Lisa is absolutelly great perdon. She helped me to find the best time schedule and the communication was quick, prompt, nice, smart and effective. I really thank to her for all your servie, help and support. She is very proffessional. Thank you.

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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

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