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Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

Featured review:

Tickitaly recently helped us plan our dream trip to Italy for our dream trip to Andrea Bocelli concert .   Lisa and Pamela listened  to our likes and helped choose two perfect hotels !   All our transfers were exceptional.  Living in USA this could not have been put  together so perfectly without their help.  They are so responsive answering all questions !

  

We highly recommend this company to help plan your Italian vacation!  We give them 10 stars !

Joe & Flo, USA, July 29, 2024


4.6 out of 5 stars from 11052 customers. 6541 of them wrote reviews:


Page 1 of 328
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5 stars
TC, United States
27th Dec 2025
Easy to redeem voucher for entry ticket. Simple, straightforward instructions.
5 stars
LD, United States
15th Dec 2025
Finding the site was difficult (deep dive through many pages). But once I did the site was easy to navigate and got me an otherwise unfindable ticket to the catacombs.
5 stars
TK, United States
25th Nov 2025
It was easy to download the tickets and figure it all out.
5 stars
RG, France
30th Oct 2025
Super easy
5 stars
LS, United States
19th Sep 2025
The site is easy to use and reply’s are quick!!
5 stars
KV, United States
18th Sep 2025
The site was easy to navigate and clearly showed the different packages offered which made it easy to figure out what type of tour to book. The sales agent also responded quickly when new times (only a 30-minute difference) had to be booked, and she also modified the other tour, so we had enough time to get to our second museum that day.
5 stars
CM, Canada
9th Sep 2025
Our guide Claudio was very engaging, informative, with some added wit. Appreciated the access to restricted areas of the cathedral.
5 stars
JG, United States
4th Sep 2025
Easy
5 stars
AT, United States
4th Sep 2025
The site was very easy and the email was clear. I have recommendations them already.
5 stars
RJ, United States
30th Aug 2025
The tour was easy to book. The meeting place was clear. The tour organizer was on time.
5 stars
FM, United States
29th Aug 2025
The trip to Florence was spectacular. Purchasing the tickets on-line weeks ahead of time (thanks to Rick Steve's advice) certainly paid off. All the people in Florence tending to the thousands and thousands of tourists were especially gracious and helpful. Even with a pre-set time ticket we would have waited in a timed line, but because my sister had crutches we were led directly through the entry at that time slot. Your site was easy to use. Thank you. AND the museums worth the wait!
5 stars
VL, United Kingdom (Great Britain)
26th Aug 2025
The site was easy to use: it was clear when tickets were and were not available. The joining instructions sent were also very good.
5 stars
JV, Costa Rica
25th Aug 2025
Quite easy and straight forward
5 stars
ML, United States
24th Aug 2025
The site is easy to use, and our ticket voucher arrived by email moments after booking.
5 stars
ND, United States
13th Aug 2025
Easy to use, no waiting in line.
5 stars
PT, United States
12th Aug 2025
Tickitaly was quite easy to use. Instructions were very clear. It was easy to reserve timed admission
5 stars
CO, Ireland
23rd Jun 2025
No issues
5 stars
KN, United States
1st Jun 2025
No problems with booking.
5 stars
KH, United Kingdom (Great Britain)
25th May 2025
booking was fast and easy
5 stars
MayaA, United States
22nd May 2025
No problems at all.

Page 1 of 328
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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

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