tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10538 customers. 6198 of them wrote reviews:

Page 2 of 310
5 stars
CB, United Kingdom (Great Britain)
16th Oct 2021
Easy to use and Email response quick and accurate.
5 stars
DK, United Arab Emirates
24th Aug 2021
Easy to book and retrieve tickets. Highly recommended.
5 stars
DV, Hungary
23rd Aug 2021
Everything was good
5 stars
MT, United States
20th Aug 2021
It was easy to navigate and when I had questions, your CS staff was very responsive.
5 stars
DS, Germany
15th Aug 2021
Wenn man die versteckte Seite erstmal gefunden hat, ist sie einfach zu nutzen, die Buchung des gewünschten Tickets hat problemlos funktioniert.
5 stars
ZE, United Kingdom (Great Britain)
24th Jul 2021
Site was very good
5 stars
DF, United States
10th Jul 2021
The site was easy to navigate.
5 stars
LD, United States
7th Jul 2021
Very easy to use. Tickets were accessible from my account and/or by email. Fantastic communication regarding ticketing.
5 stars
JB, United States
3rd Jul 2021
Everything was perfect
5 stars
VA, United States
1st Jul 2021
Very easy to use
5 stars
CN, United States
18th Apr 2021
No problems
5 stars
ES, United Kingdom (Great Britain)
28th Sep 2020
Really fantastic, when we put the request in for tickets we were told that all of the times slots had been sold out, but TickItaly would see what they could do. Within an hour, they had come back to say that they had found tickets for a later slot if we would like and promptly booked them for us. Really helpful and very stress free for us!
5 stars
ES, United Kingdom (Great Britain)
22nd Sep 2020
Very easy to use, I submitted my request for tickets for a private tour of the Vatican Museum & St Peter's and had a very prompt response, with everything confirmed. The instructions were very clear.
5 stars
JS, United States
16th Sep 2020
Booking done by travel friend. But he said very user friendly
5 stars
ND, United Kingdom (Great Britain)
9th Sep 2020
Easy to use no problems
5 stars
RR, United Kingdom (Great Britain)
1st Sep 2020
Everything went perfectly when booking this tour. Communication was excellent, detailed and speedy. Finding our guide was exactly as informed and simple. The help we got was excellent and I can't fault the service.
5 stars
HT, Netherlands
28th Aug 2020
It was easyJet to find the tickets. Booked ufizzi on the same day. Perfect job that you areange is the same day at 13.30 . Nowhere else anybtickets available. Thx.
5 stars
PT, United Kingdom (Great Britain)
14th Aug 2020
Very easy to navigate the site.
5 stars
PT, United Kingdom (Great Britain)
14th Aug 2020
Site very easy to navigate.
5 stars
SA, United Kingdom (Great Britain)
11th Aug 2020
Very simple to use and no issue downloading and using tickets

Page 2 of 310
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!


We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

Coronavirus in Italy

Due to Coronavirus many venues and events are applying strict entry conditions. These will vary by venue but common examples are:

  • In compliance with the Ministerial Order of April 28th 2022 on new measures concerning personal respiratory protection equipment, from the 1st of May until  the 15th of June 2022:
    Cultural sites: the use of a face mask is recommended during visits to cultural sites.
    Performances: FFP2 type equipment must be worn in the case of performances open to the public and taking place indoors in theatres, museums and concert halls, cinemas, entertainment and live music venues and other similar premises.
  • Hands (or gloves) must be cleaned with a disinfectant gel on entry.
  • Your temperature (which will be measured on entry) must not be above 37.5°C.
  • Visitors must maintain a social distance of 1.8m at all times.
  • There may be a maximum visitor limit in place - in some cases this may lead to delays

Any conditions may be changed without notice as Italian regulations are updated.

If you are denied entrance because of failure to meet entry conditions, no refunds will be available.