tickitaly.com - sightseeing, not queueing.

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Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

Featured review:

Tickitaly recently helped us plan our dream trip to Italy for our dream trip to Andrea Bocelli concert .   Lisa and Pamela listened  to our likes and helped choose two perfect hotels !   All our transfers were exceptional.  Living in USA this could not have been put  together so perfectly without their help.  They are so responsive answering all questions !

  

We highly recommend this company to help plan your Italian vacation!  We give them 10 stars !

Joe & Flo, USA, July 29, 2024


4.6 out of 5 stars from 11053 customers. 6542 of them wrote reviews:

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5 stars
MayaA, United States
22nd May 2025
No problems at all.
5 stars
MB, Turkey
10th May 2025
Perfect
5 stars
AD, Australia
6th May 2025
Site was easy to use
5 stars
DS, United States
3rd May 2025
I appreciated that tickitaly helped me get tickets to a tour I thought was otherwise sold out and did not increase the price.
5 stars
CK, Greece
24th Apr 2025
Finding the site and tickets for the tour was very easy. I also asked for more information via e-mail and the response was very quick.
5 stars
MALLAMACITOURS
22nd Apr 2025
Just perfect !
5 stars
MALLAMACITOURS
22nd Apr 2025
The site was easy to use, got all my tickets. Well done.
5 stars
ST, United Kingdom (Great Britain)
17th Apr 2025
Easy
5 stars
CS, United Kingdom (Great Britain)
16th Apr 2025
No issues
5 stars
DY, United Kingdom (Great Britain)
14th Apr 2025
The on line process was straight forward and all confirmations came through in plenty of time.
5 stars
GH, United States
11th Apr 2025
It was very easy and they had good follow-up, and they took good care of me and kept all of their promises.
5 stars
Jacob, United States
10th Apr 2025
Found it with simple search about the event.
5 stars
HM, United States
10th Apr 2025
Easy
5 stars
EG, United Kingdom (Great Britain)
3rd Apr 2025
Paula, absolutely FANTASTIC! Thank you! I would have died to visit Florence and not be able to see David or Primavera. Thank you thousands! Everywhere the tickets were either sold out or triple the price. I would NEVER recommend GoTravel, On Tour, Booking or all those crows taking the first places on the internet. Look up for other options such as tickitaly.
5 stars
JS, United States
2nd Apr 2025
Very easy and simple
5 stars
SP, United States
30th Mar 2025
The company is easy to work with. The communication was really great.
5 stars
Mercedes Margan, Argentina
25th Mar 2025
Everything was easy and came up as planned.
5 stars
HJ;Netherlands
15th Mar 2025
No problems
5 stars
RC, Mexico
5th Mar 2025
It was easy
5 stars
TM, United States
4th Mar 2025
All good
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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

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