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Customer reviews for: Florence Guided Tours

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These reviews cover our (wide) range of Florence guided tours

4.6 out of 5 stars from 235 customers. 160 of them wrote reviews:


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5 stars
SG, United States
1st Jul 2018
Fantastic tour! Wonderful guide!
5 stars
JV, United States
25th Jun 2018
This tour was amazing especially the backstage look into the stonemasons workshop! We really enjoyed our guide who gave us skip the line service and it extra special attention on our tour! I would definitely recommend this service!
5 stars
SG, United States
17th Jun 2018
Excellent tour! The tour guide was fantastic!
5 stars
CL, United States
2nd Jun 2018
Great guide. Easy to find. Would have missed so much if we had not had the guided tour of the baptistery.
5 stars
MR Michael Rodic, United Kingdom (Great Britain)
2nd Jun 2018
The best tour we did during our time in Florence, very interesting and the tour guide Francesco was so knowledgeable. I would recommend this tour to anyone visiting Florence.
5 stars
MR Michael Rodic, United Kingdom (Great Britain)
2nd Jun 2018
Federica, the tour guide made this so enjoyable. The tour of the baptistry and external tour of the Duomo was very good but the museum tour surpassed even that.
5 stars
TM, Cayman Islands
22nd Apr 2018
Our guide was very nice and knowledgeable. One our most enjoyable tours. It was relaxing and fun.
5 stars
HF, United Kingdom (Great Britain)
22nd Apr 2018
Absolutely wonderful tour with an extremely knowledgeable and informative guide. Thank you
5 stars
SC, United States
5th Apr 2018
Superb tour!!
5 stars
DH, United States
3rd Apr 2018
Our tour guide was great. She was very informative and was able to answer questions quickly.
5 stars
GB, Australia
25th Mar 2018
This was an excellent tour, very interesting and comprehensive. Our tour guide, Giacamo was first class, very knowledgeable, entertaining delivery.
5 stars
JJ, United States
21st Mar 2018
Very good tour! A good choice for one of our days in Florence.
5 stars
KT, United States
11th Mar 2018
We enjoyed our visit very much! It was cool to see all the "secret passages"!
5 stars
KO, United States
26th Jan 2018
Was very informative and painless
5 stars
NS, United States
16th Jan 2018
The guide tour, she is phenomenon, we learned a lot history from her. We are definitely do again and book more tours in our next visit to Italy!
5 stars
KO, United States
9th Jan 2018
It was great to go behind the scenes. Disappointed Vasari Corridor was closed, but that wasn’t Tickitaly’s fault and the website was clear.
5 stars
SC, Australia
28th Dec 2017
This was the best tour we did in Florence. We have 2 kids 12 and 14 and they were so engaged with the information during this experience. We would have also liked to have seen the passages in the map room as well as those we saw though.
5 stars
MB, United States
3rd Nov 2017
Tour leader was extremely knowledgeable and spoke English very well.
5 stars
ST, United States
2nd Oct 2017
The Palazzo Vecchio tour was one of the two best of our 3 weeks of tours in Italy. Francesca was dramatic and factual simultaneously. We were wowed!
5 stars
MS, United States
25th Sep 2017
Guide was very knowledgeable, pleasant and helpful. Made a group tour seem more like a private tour.

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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 

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