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Customer reviews for: Florence Guided Tours

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These reviews cover our (wide) range of Florence guided tours

4.6 out of 5 stars from 235 customers. 160 of them wrote reviews:


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5 stars
BR, Australia
21st Sep 2019
Brilliant, best tour yet. Laura was fantastic. We all thoroughly enjoyed this tour.
5 stars
VD, United States
9th Sep 2019
Tour guide was excellent!!!
5 stars
MT, United States
30th Aug 2019
Our tour was amazing, out tour guide, Natalia? Was so well informed and she made the tour enjoyable. She was engaging and I learned so much because she was able to answer all the questions that came her way.
5 stars
Ann Margreth Robertz Sweden
20th Aug 2019
Fantastic tour with a guide that knew a lot. Problem that it was so much people visiting at the same time.
5 stars
MT, Austria
24th Jul 2019
Our visit was very interesting and entertaining. We have been a small group of 11 people and our guide was very kind and presented the historical details with a great sense of humour. We enjoyed the possibility to see parts of the Palazzo Vecchio which were inaccessible for regular visitors.
5 stars
MC, Mexico
25th Jun 2019
The visit was great, and the guide explained and gave us specific information about the main sculptures and paintings.
5 stars
Katie, United Kingdom (Great Britain)
20th Jun 2019
Great tour, really knowledgable guide and it was interesting to see the restricted areas and find out more about them. Would have loved to go through the corridor linking the Palazzo Vecchio with the uffizi gallery for a look too.
5 stars
TW, United States
26th May 2019
This tour was really good. Our guide Lucia was very informative and enthusiastic. She looked after us very well and we had a great experience. Would highly recommend her.
5 stars
AU, United States
23rd May 2019
Our guide was excellent!
5 stars
GF, United States
12th May 2019
Our tour guide was amazing and shared her knowledge of the Palazzo Vecchio and the Medici family. Kept the secrets coming and had great anticipation.
5 stars
JZ, Italy
1st May 2019
Our guide was very knowledgeable and fun to be with. Highly recommended
5 stars
Mel Reis
30th Apr 2019
Guide from Florence Pass was excellent!!
5 stars
SW, United States
4th Apr 2019
It was absolutely essential that we had a guide to take us through that big museum. Grace did a wonderful job and made efficient use of our time
5 stars
GK, Israel
2nd Apr 2019
5 it was very informative
5 stars
ST, United Kingdom (Great Britain)
26th Mar 2019
The guide Chiara was amazing. So knowledgable, thoughtful and funny. Worth every penny
5 stars
JD, United Kingdom (Great Britain)
17th Mar 2019
A great tour and tour guide. So knowledgable, clear, concise, patient and a local too!!
5 stars
GF, United States
2nd Feb 2019
Our tour guide was at the meeting point on time. He had our tickets to visit different parts of the complex and he reserved the time to climb the dome shortly after the end of our tour (the tour started at 9 am and the time to climb was 12:30). Our group was very small (5 people), so it was very easy to interact with our guide. We visited all the buildings. Our tour guide definitely loved Florence, and he explained the history of each of the buildings and pointed the most important works of art. It was a comprehensible tour at our pace - exactly the type of tour I like! Thank you very much for the wonderful experience!
5 stars
DL, United Kingdom (Great Britain)
30th Aug 2018
This was a brilliant tour. Our guide Maria, was so knowledgable and engaging and her English was faultless. What a privilege to see the stonemasons workshop. I would recommend this tour very highly, especially if you prefer not to climb the dome!
5 stars
NP, Canada
22nd Aug 2018
Francesca was amazing. Best part of visiting Florence
5 stars
JK, Lebanon
6th Jul 2018
After being late my friend and I, we gained tge site ASAP amd the guide and coordinator welcomed us with pleasure and we continued the tour with the group as planned and they gave us directions to continue tge tour on our own. We were very surprised by their reaction especially that we were late. They were very professional and with great hospitality

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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 

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