tickitaly.com - sightseeing, not queueing.

Customer reviews for: The Pitti Palace Galleries

Buy tickets here

4.6 out of 5 stars from 59 customers. 25 of them wrote reviews:

Page 1 of 2
5 stars
NM, United States
8th Oct 2019
Could spend days, not hours admiring all of the art!
5 stars
KR, United Kingdom (Great Britain)
31st Aug 2019
We had reserved a time slot and jumped the long queue. ID and tge printed ticket voucher is essential.
5 stars
MZ, Croatia
23rd Jun 2019
All good.
5 stars
2nd May 2019
Everything perfect
5 stars
MD, United States
27th Mar 2019
very easy...got right in even tho we were 1 hour past our reserved time!!
5 stars
MH, Chile
4th Jul 2017
Great service
5 stars
MP, United Kingdom (Great Britain)
18th Jun 2017
Huge and beautiful! I found the audio-guide extremely helpful and informative. Buy separate tickets for the Boboli Gardens and be prepared to climb lots of stairs.
5 stars
Marilyn, United States
11th Apr 2017
Since we purchased our tickets online, we did not have to wait on the long line at the Pitti Palace entry booth. This was great, because there was so much to see at all of the galleries so we had no time to waste! Wonderful experience.
5 stars
EE, Chile
12th Aug 2016
Very enojoyable visit. A must
5 stars
UB, India
17th Mar 2016
For the first time travellers, an indication of luggage storage facility in the compartment would be useful.
5 stars
PW, United States
9th Mar 2016
The visit was excellent and we really enjoyed the gardens.
5 stars
JC, United States
5th Mar 2016
Advance tickets were were great. Went staright to the head of a line specific vouchers. No waiting on line to purchase them.
5 stars
JF, United States
1st Feb 2015
I would have liked further explanation that the Gardens were a separate ticket purchase
5 stars
DM, United States
20th Aug 2014
The Italian Versailles!
5 stars
LH, United States
14th Jun 2014
This is a "don't miss" in Florence! Beautiful palace and an incredible art collection. Spend the day!
4 stars
PS, Australia
29th May 2019
Very good
4 stars
SM, United States
26th May 2017
very nice museum!
4 stars
PM, United States
19th Jun 2016
Huge place, lots and lots to see. Unless you are seriously interested in art, architecture, or history take the advice of the guidebooks and just hit the highlights. The stairs are intimidating. There is an elevator hidden to one side of the the stairs and a cafeteria with water and snacks behind the sit down restaurant.
4 stars
JR, United States
5th May 2016
We enjoyed the Pitti Palace but the amount of steps was a bit overwelming.
4 stars
SK, United States
29th Mar 2016
Loved this palace. One problem I faced is that I didn't realize I didn't purchase the Bomboli garden part of the palace. I wish it had been made clearer to me that this is a separate purchase. I would have bought a ticket for it for sure. It was embarrassing to get to the guard and not have the ticket ready. The art gallery part went well.

Page 1 of 2
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!


We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

Coronavirus in Italy


Please note that in order to use your tickets you MUST be able to provide one of the following documents!

  • - Covid19 Green Pass certification (in digital or paper format) able to attest - together with a valid identity document - that they have received at least one dose of one of the vaccines authorized by the EMA or AIFA (Comirnaty by Pfizer-BioNtech, Vaxzevria by Astrazeneca, Janssen by Johnson & Johnson and Moderna)
  • - or have tested negative to a molecular or rapid swab in the last 48 hours
  • - or have recovered from Covid19 in the previous six months.
  • Exemptions: COVID-19 Green Certification is not required for children excluded by age from the vaccination campaign (under 12 years of age) and those exempt on the basis of appropriate medical certification.
Visitors from Israel, Canada, Japan and the United States

With reference to people coming from the countries of Israel, Canada, Japan and the United States, it should be noted that in relation to vaccination certificates issued by the health authorities of these countries, in accordance with the provisions of EU Recommendation no. 2021/912 of 20 May 2021, they must include at least the following data:

  • - Identifying data of the person;
  • - Data regarding the type of vaccine and date(s) of administration.

Please note that certificates must be accepted if they are in Italian, English, French or Spanish. If the certificate is not issued in bilingual form and not in one of the four languages indicated in the Order of the Minister of Health of 18 June 2021, it must be accompanied by a sworn translation.

This documentation must be presented at the entrance when the body temperature is checked.

PLEASE NOTE: If you do not have a Green Pass and a valid identity document, you will not be able to access and your ticket will not be refunded. For further information www.dgc.gov.it

Due to Coronavirus many venues and events are applying strict entry conditions. These will vary by venue but common examples are:

  • You must wear a compliant CE mask (Ordinanza RT n.48) which covers both mouth and nose.
  • Disposable single-use gloves must be worn at all times.
  • Hands (or gloves) must be cleaned with a disinfectant gel on entry.
  • Your temperature (which will be measured on entry) must not be above 37.5°C.
  • Visitors must maintain a social distance of 1.8m at all times.
  • There may be a maximum visitor limit in place - in some cases this may lead to delays

Any conditions may be changed without notice as Italian regulations are updated.

If you are denied entrance because of failure to meet entry conditions, no refunds will be available.