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Customer reviews for: Venice gondolas & boats

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4.0 out of 5 stars from 52 customers. 27 of them wrote reviews:


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4 stars
AT, Canada
1st Oct 2014
Excellent value for the 35 minute ride. As more tourists arrived for the appointed time it became less nervewracking to know we had indeed come to the correct area.
4 stars
MD, United States
10th Jul 2014
Maybe have umbrellas in the gondola to let passengers borrow. It poured about half way through our ride.
3 stars
VV, India
23rd Jun 2018
This was a regular boat tour which takes you through the grand canal , was strictly ok. Only 3 ppl get the best seating , rest all are couped in
3 stars
AK, Hungary
4th Aug 2017
A tour with a gondola is good. But this was too short (25 minutes) and a simply circle around few buildings. Too much gondolas in the lagoon. It was expensive for experiences.
3 stars
AS, Mexico
30th Mar 2017
the information don't be clear about the number of the persons that will stay with us on the gondola. just the end of the purchase the information was clear.
3 stars
CS, Australia
12th Mar 2017
Venice was the most fantastic city, the Gondola ride was fine but not the highlight of our visit.
KH, United States
4th Apr 2015
5

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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 

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