ONLINE TICKET RESERVATION FOR ITALIAN GALLERIES AND MUSEUMS - BOOK TICKETS
FOR THE UFFIZI GALLERY, FLORENCE
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As
you doubtlessly don't need telling, trust and security are of paramount
importance when purchasing anything online. With this
in mind, we sometimes write to people who have booked through tickitaly,
to ask for their impressions of using the site and the services of
tickitaly.com. We also have a page with a selection of press
and online reviews. You'll find some comments below (running oldest to most recent) - if you'd like to add to them then please mail us at info@tickitaly.com - thank you. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Jean Ellis - Email address supplied Dear tickititaly - I only had two days to visit florence and wanted to see as much as possible... Purchased the tickets to the accademia online and at the scheduled time, pulled up in a taxi, walked to the door, and went right in! The line was around the corner and it was about 100 degrees that day (end of June 2003). All I can say is SEE YOU NEXT YEAR! In love with Italy, Jean Ellis =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Sharon Pevsner, USA - Email address supplied Message: To all of you at Tickitaly.com, I want to thank you for providing my family with your service. I ordered and prepaid for reservations and tickets to see The David and to the Uffizi Museum in Florence. I had read the comments by satisfied customers, however I was a little nervous making the arrangements completely by email. Everything worked as you said it would. First I got the times and days I requested. We walked right in to both places. Exchanged our vouchers for tickets without a problem. We were in Florence during the second week of August with many tourists and extreme heat. Waiting in line (2-3 hours) would have been very unenjoyable. I would highly recommend your company to anyone traveling from the United States. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Louise Kokotailo, Canada - email address supplied We just returned from a month in Italy. What a wonderful country. We were very impressed with the reservations we made with www.tickitaly.com In the past, I have been reluctant to use the online reservations system. Not any more. When we arrived at both the Uffizi Gallery and the Galleria dell'Accademia in Florence, our reservations were confirmed and tickets waiting for us at our requested time. Although we traveled in a less busy time, we still managed to bypass about 50 people waiting for tickets, saving time. This also eased our uncertainty and stress, since we knew that we were guaranteed admission to the galleries. We would recommend your reservation system to our friends. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Ann Rothery, USA - email address supplied Dr. Castellani--Your website was very intuitive and easy to use. It was one less detail to have taken care of obtaining advance tickets for the Uffizi Gallery. When my family and I arrived, it was a relief to proceed without the hassle of waiting in line. The only problem we had was finding parking. You may want to consider another feature on the website by including a map to direct visitors to parking. Maybe you would also consider asking them to reserve their parking by paying for that in advance. Feel free to use my comments, but I do not wish to have my e-mail address published. Ann Rothery =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Chris Rickman, UK - email address supplied Q. Was the site easy and intuitive to use, were you unsure how to proceed at any time, and were the procedures/instructions clear and helpful? A. All of the above I found to be perfectly clear, I cannot remember grumbling to my wife about the process, as I sometimes do about some sites, so I assume, by default, that your site is an OK one. Q. Did everything go smoothly once you had placed the order, and were there any problems when you actually arrived at the gallery? A. There was a slight problem when we reached the Gallery. Two of the five of my tickets were for senior citizens. Despite the obvious age of my Mother, 87, the Official at door 4 of the Uffizzi still insisted on seeing proof of age! For my wife who is 67, it was maybe more understandable. However she showed a perfectly valid ID card with photograph issued by our local council for a senior citizen bus pass and this was challenged. We were told it was not a valid European Union ID. We were eventually allowed access. Maybe something on you site about requirements at the door would be of help. [We will indeed add this information. It is sometimes difficult for Italian officials to understand that not all countries require their citizens to carry ID cards, if indeed they are issued in said countries at all. You will often find that nothing other than a Passport or Driving Licence (with photograph) will suffice.] Q. We hope you enjoyed your visit to Italy, and that your time in Florence was rendered even more enjoyable by not having to waste too much of it standing in a queue! A. Not having to waste time in the queue was immensly satisfying and we had all the more time to relax and enjoy the museum. Sincerely, Chris Rickman. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Roger Jones, USA - Email address supplied Dear Dr. Castellani, We had a wonderful visit to both of the galleries. You were correct in your prophetic vision (?) of a strike at the Uffizi on the 29th of June. We were admitted right away on the 1st of July. Thank you for your efforts. It was our first trip to Italy and what a wonderful introduction. Grazie, Roger Jones. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: 'Mill2trav', USA - Email address supplied I have just returned from my trip to Italy and was fortunate enough to obtain my tickets in advance to visit the Uffizi Gallery in Florence from your website. I must say, it was awfully nice to go to a special line designated for "advanced ticket purchase" holders and within 5 minutes, be admitted into the building. The line for those waiting to purchase tickets was extremely long. Thank you again for this convenience. The whole process was relatively effortless. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Judy Hoile, UK - Email address supplied Dear Lisa Falagiani First may I congratulate you on your excellent English. I am sorry my Italian is nowhere near good enough to pursue a conversation even on the internet. Secondly, I would like to tell you what an excellent service you give. I have received all my vouchers within 12 hours of ordering (including the updated Uffizi one with the amended time on it - thank you very much indeed). I hope the museums will be as efficient as you are! In England the website recommended for tickets to the Uffizi is called (note: removed for legal reasons), but as the link to the reservation of ticket site does not work, it did not seem very good. And then, much better, I found your website. Congratulations and thank you. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Sarah Wedderburn - Email address supplied Thank you for your email. Yes, your service was excellent, and you emailed me personally when my tickets did not immediately come through over a weekend, explaining about box office hours etc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Tom Parsons - Email address supplied Hello! The site was set up very well with good prompts all the way! I am brand new to purchases over the internet, but had no problem navigating your site. Your service added to out enjoyment of the visit to Italy. Sincerely, Tom Parsons =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Kathleen Braun - Email address supplied It was amazingly easy to use, we were very appreciative of its convenience, and the Uffizi was a highlight of our trip. I have been recommending this website to all friends and family who are planning trips to your beautiful country. Kathleen Braun =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Ellie Gomez - Email address supplied Hi there, It was a smooth transaction and absolutely wonderful not to have to wait in line for both galleries - the site was easy to use and email communication very clear and quick. The only snafoo was almost being charged AGAIN for entry into the Uffizi because the clerk didn't realize we had already paid, not just reserved our entry. But he came around pretty quickly and hopefully he won't do it to anyone else after we cleared it up for him. We'd definitely book again with you guys on a future trip! Thanks, Ellie Gomez =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Jonathan Richards - Email address supplied I was very happy with the site. Everything went very smoothly at the gallery and, as you say, it was much better than queuing up for ages to get in. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Karen Weymouth - Email address supplied Dear Dr. Cristiano Castellani - We purchased our tickets for both Galleries several months ago. Whilst I cannot remember too much about the booking process, I seem to remember it was relatively straight forward with clear instructions. I would however say having to rely on email to sort out whether or not there was availability was a little cumbersome. An improvement would be to enable the whole booking process including confirmation to be undertaken through your site all at the same time. Availablity was good we booked our tickets less than a week before our visit and got the times we wanted. On our visit to Florence the queue for tickets for the following day at the Uffizi confirmed any doubts we may have had about the increased price of prior booking. We were able to more or less walk straight in at the allocated time, the Uffizi was far better organised than the Accademia. We have recommended your site to all our friends visiting Florence, it is a must for any tourist wanting to make the most of their limited time in the city. If only more attractions offered such a service. Keep developing site, I would recommend you look at the many other sites that offer prebooked tickets whether it is for Museums or Theatre tickets. Good luck with the development. Karen [Tickitaly note: we would dearly love to be able to function in 'real time' as regards availability. Go tell it to the authorities - they still work by telephone only. Our hands are tied. ] =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: John Dawson - Email address supplied Hello I found your service very easy to use and very quick. Congratulations! John Dawson, Sutton Coldfield, England =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Tom Foley - Email address supplied The site was easy to use and the service of being able to print a voucher was very effective. I am recommending it to others. Tom Foley =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Shelley Leahy- Email address supplied 'Was the site easy and intuitive to use?' -Yes very clear and easy to use. 'Were you unsure how to proceed at any time?' - NO 'And were the procedures/instructions clear and helpful?' Yes 'Did everything go smoothly once you had placed the order?' - The tickets were issued with the incorrect time. When I emailed tickitaly about this problem it was quickly (within 24 hours) rectified. This is, in my opinion, the sign of a good company. One that can acknowledge a problem and fix it immediately. We were VERY pleased about this. Thank you. 'And were there any problems when you actually arrived at the gallery?' - None. We were very satisfied with the website. It was easy to use and a pleasure to have these tickets in advance. I was surprised that you only offered admission to 2 sites. It will be great to see other things added. I have, and will continue to, recommend your website to others traveling to Florence. Thank you for great customer service. Ciao, Shelley =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Ann Litt - Email address supplied Everything met our expectations. Ann Litt. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Charnie Waintraub - Email address supplied To Whom It May Concern, I am responding to your email regarding your website. I had a very easy time at the site purchasing the tickets to the 2 galleries in Italy. I received the confirmation in a timely fashion and had a wonderful time in Italy. Thank you . Charnie Waintraub. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Greg Dyan - Email address supplied Great. Easy. No waiting. I was traveling with three other people, two over 65 years of age, walking into the Museum without waiting was a gift. Thank you. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Martha Vrana-Bossart - Email address supplied Message: You sent me an email asking about your service and you website...it is excellent...we booked tickets for the Uffizi at the last minute and we were able to recieve them prior to our departure...we got the time and date we requested and once we arrived at the Uffizi, it was easy to enter and view the galleries. Thank-you for your website, and service. It is Fantastico! =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Scott Vidimos - Email address supplied I wanted to write and thank you for your assistance on my recent trip to Florence. Miss Grazia did a wonderful job showing us around the Uffizi and Accademia. Obviously, she was well qualified to conduct the tour but she truly brought life to the art and architecture that we saw. I enjoyed her company along with her professional knowledge. Please pass along my compliments to her. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= From: Janine Morgan Dear Lisa, Thank you for going to all the trouble of sending our Uffizi gallery voucher to our hotel in Florence. We had a lovely time at the gallery and it topped off a wonderful holiday in Italy. Thanks again for your efforts, Janine Morgan. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Dear Lisa I would like to thank you for arranging the reserved ticket for the Accademia on short notice and faxing the form to my hotel. It saved me a very long wait. I would also like to congratulate you on furnishing me with the services of Ms. Grazia Badino. She and I spent a day and a half together and she was wonderful! Her knowledge of the city and its monuments is truly encyclopedic and she succeeds in conveying the history of each place and the artworks included therein in a lucid, enjoyable way. Her enthusiasm for the buildings and the artists is also transmitted. I really felt that I learned a lot more in the time I spent with her than if I spent three times as much time reading guidebooks or listening to audio-guides. I highly recommend her to anyone wanting more than a "Florence for Dummies" approach to your wonderful city. When I come back (and I will), I will definitely hire Grazia again. Best regards. JM =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= We just got back from our trip to Italy. We had an amazing time and thanks to you we didn't have to wait on a 2 hour line to see the David. We went right up to the reservation line and waited about 5 minutes and got right in. I will recommend you to all my friends. Thank You Kathy (You can post my comments but please do not put my email address down thanks.) =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Just back from Italy and i wanted to tell you that the vouchers for the academia and uffuzi worked perfectly and we are just delighted, thank you very much, Tracey Carberry =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Date: Sat, 4 Mar 2006 Hi Lisa, =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Thank you so much, Lisa. My visit to see the Last
Supper was
wonderful, and all the arrangements were fine. Everything worked out perfectly.
Thank you again. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Hi Lisa, =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Lisa, =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= I just wanted to let you know that I have recently returned from my trip to Italy and wanted to let you know how great it was to secure my ticket reservation prior to my visit to the Uffizi and Galleria. Talk about a time saver....it was perfect. I was so happy to not have to join the huge lineups when we arrived at the sights. I will be forwarding your website address on to a friend of mine who will be visiting Italy in a few months. Thanks so much for everything... Jennifer Lethbridge (Canada) =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= April 2007 =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= 26/04/2007 20.12.32 =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= 21/05/2007 =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= 21/05/2007 =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= 26/05/2007 Message: Hello, I've just returned from Rome where I pre-booked
the
following visits through you. Vatican (Tues 22nd, Coluseum Weds
23rd, Borghese
Gallery Thurs 24th). Excellent service, we walked straight in
(after showing the voucher), no queuing. The Guide at
the Vatican (Ms Frederica) was excellent, very knowledgeable and appeared to
really enjoy her work, which made her enthusiastic and
interesting. Thanks again. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= 30/05/2007 Hi, Lisa, =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= 04/07/2007 I have just returned from my vacation to Italy - and I want to thank you immensely! Your service worked impeccably! 24/07/2007 (Vatican pre-booked tour) Dear Lisa, =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= 23/07/2007 (Vatican pre-booked tour) Hi Lisa, =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= 08/08/2007 12.57 =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= 12/08/2007 Hi, =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= 9 Aug. 2007 What a great trip ... honestly, it just couldn't have been much better. We were a party of three traveling, mostly by car, from Milano to Rome and many points in between. Prior to our trip in June, 2007, I found your website thru an internet search. 'Tho a tad skeptical about making reservations thru a third (internet) party, I soon felt very comfortable ... everything seemed very well thought out and professional. Happily, I was not the least bit disappointed in choosing to book reservations with Tickitaly.com ... to the Uffizi Gallery and the Galleria dell'Accademia in Florence, and the Borghese Gallery in Rome as well. We also purchased a Rome archeological card and booked a private guided tour of the Vatican with your service. Everything went extremely well, with the exception of the museum workers threatening a strike on the very morning we were booked for the Uffizi. That little hiccup did require us to wait for about two hours ... and some line confusion ensued regarding people with reservations & people without. But, luckily, once the workers resolved their issues, we were allowed into the museum as expected and with the queue of people holding paid reservations. Especially nice was our guided tour of the Vatican. What a gem our guide Ms. Stefania Cinotti is/was! We felt so lucky to have her. Ms. Stefania is a very personable and knowledgeable young woman and we would highly recommend her to all your clients. Our tour of the Vatican museums, the Sistine Chapel, & St. Peters was greatly enriched through her efforts. Please convey our heartfelt thanks to her for her kind attention. As to the service you provide for travelers to Italy ... well, I also highly recommend it. If anyone feels at all wary about using your site to purchase reservations, I'd just like to assure them that they will be very, very glad they did, once they see how easy you make visiting Italy's busiest tourist attractions. Thank you so much for offering travelers such a fine service ... I shall definitely use you again and recommend you to all my friends & family. I most certainly won brownie points from my sister and her husband when traveling this summer.
Sincerely, =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= 12/09/2007 Hi, =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= 14/12/2007
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