How does it work, how do I get my tickets?
Tickitaly are licensed advance reservation agents for ticket booking for Italian state museums and popular destinations across Italy. For many of these, advance reservation is compulsory - for those where it isn't, you may well face long, long queues. For example, when visiting the Uffizi Gallery in Florence, figure on an hour or two standing in the queue, and it's not unheard of for people to be queuing for three or four hours! Much the same holds true for the Vatican.
Why risk any of this? Several hours will enable you to do some serious wandering around the city you're visiting, so why waste any of that time by standing in a queue? (You can see comments from a selection of past clients on this page, and we have an FAQ here).
What do I need to do?
To reserve tickets with tickitaly.com, just fill out the booking form, give us a first - and sometimes second - preference for date and time (dates are in European DD/MM/YYYY format), supply us with credit card details, and we'll do the rest.
As soon as the order is placed you'll be given login details to a secure 'order status' page from where you'll be able to print out your vouchers once we have confirmed availability. Print your voucher, take it with you to the venue and present it at the ticket desk ... they will swap it for your entry ticket. As simple as that! You will be charged absolutely nothing until we have confirmed your reservation.
The actual booking process is carried out on a Secure Server, and payment is by credit card only (Visa and Mastercard). You are advised to book as far in advance as is possible (we'd recommend at least 40 days), and to supply us with alternative dates/times should your first preference not prove possible. Provided that you reserve well in advance, it should normally be possible to use your first preference. It is not possible to book for next year until after November of this year.
What happens then?
Within 24 hours (usually we'll get back to you on the day of ordering) you should receive confirmation (number, date and time) of your booking, availability permitting. If you're ordering late on Friday, or at the weekend, then your order will usually be processed on the Monday. Although our offices are closed on Saturday afternoon and all day Sunday, we shall still try to answer emails and complete orders where possible. You'll be sent an email letting you know that your vouchers are ready to be printed; you may also login at any time to your order status page to see if the vouchers are ready. Please contact firstname.lastname@example.org if this does not happen. Our general contact page is here, and we have a page here that should answer all your questions about how long you need to wait to get your vouchers, and how close to the date of your visit you may book.
If you are booking for several different venues** then you'll be printing out one voucher for each different visit (each having different confirmation codes), and you'll be surrendering the voucher at the door. Once you've logged in to print out your vouchers then our system will automatically seperate your vouchers and print them one venue per page.
Please ensure that ALL of your vouchers print out correctly (ensure that your printer is loaded with paper, for example). The login will work right up until the time of your visit, so there's plenty of opportunity to access and print your vouchers as many times as you like.
** If you are ordering tickets for the Verona Opera Festival then these tickets must not be ordered along with any other type of ticket - they must be ordered as a standalone order. See this page for booking details for the opera at Verona.
You must present yourself at the venue at the time specified on your booking voucher - admittance will not be granted at other times. For this reason, if you're planning on seeing, say, the Accademia and the Uffizi on the same day, please be sure to leave at least a couple of hours between visits.
Please also be prepared to show some ID - It is sometimes difficult for Italian officials to understand that not all countries require their citizens to carry ID cards, if indeed they are issued in said countries at all. You will often find that nothing other than a Passport or Driving Licence (with photograph) will suffice.
No queuing to buy tickets, no uncertainty, no time wasted. Below you'll find links that will provide specific opening and closing times, plus entrance procedures, for all of our venues. You'll also find details of our cancellation policy.
Cancellation and refund policy:
Please be careful when entering details on the booking form - from the moment the booking form has been submitted it will not be possible to make ANY refunds, so please ensure that the dates are accurate and that you have supplied a valid email address. Our offices are closed on Saturday afternoon and Sundays as well as important national holidays. We'll reply immediately upon our return to work. If you do not receive any sort of reply from us within three working days it should be assumed that we have an incorrect email address or your ISP/Server is somehow blocking our reply via a filter. Again, please contact us if you hear nothing within three working days.
We use a Secure Server to process your order, but the charge to your card is not immediate. Only when we have confirmed a reservation with the gallery(ies) will we notify you, and a charge will be made to your card to Renting In Italy Srl., the parent company of tickitaly.com. You may view the full terms and conditions on this page.
Quick booking links:
Accademia tickets : Uffizi tickets : Uffizi guided tours : Colosseum tickets : Florence guided tours :
Vatican tickets : Vatican tours : Borghese tickets : Venice Museums : The Last Supper : Last Supper - tours : Verona Opera tickets : Pisa Tower tickets : Pompeii and Naples area tickets
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