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Customer reviews for: 'Privileged entry' Vatican & Sistine tour - 3.5 hours

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4.8 out of 5 stars from 34 customers. 28 of them wrote reviews:


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5 stars
JD, United Kingdom (Great Britain)
7th Sep 2016
I enjoyed the visit and the tour guide Rapha was instrumental in this. Her knowledge and enthusiasm was excellent.
5 stars
EB, United States
1st Sep 2016
Years ago we had a tour of the Vatican and Sistine Chapel. Our previous tour can not begin to compare with the incredible Tickitaly tour we had with Privileged entry on October 7, 2016. Our tour guide was absolutely amazing. His knowledge of the Sistine Chapel and Vatican is wonderful. He provided us with a comprehensive tour complete with historical information and data. He encouraged questions and welcomed our comments. There were 9 people in our group. We wish we could give Tickitaly more than 5 stars and will recommend them to everyone. Without a doubt, it is the best tour company we have ever had the pleasure of using and plan to use them again on our next visit.
5 stars
JW, Canada
9th Aug 2016
Tour guide was very knowledgeable and answered all questions. Tour was definitely the way to see the Vatican.
5 stars
RM, Australia
15th Jul 2016
The tour was spectacular. Our guide Meredith was knowledgeable and gave great insight into the Vatican, its history and amazing paintings.
4 stars
LE, United States
31st Aug 2017
Great guide, glad to have gotten in the early a.m.
4 stars
TB, United States
22nd Feb 2017
Our guide Raphaela was wonderful and very informative. Privileged entry would have been better even earlier as it became extremely crowded pretty quickly.
4 stars
DZ, United States
9th Oct 2016
Our guide was fantastic! My only regret is that it goes so quickly through some areas of the museum. I would probably want another hour or so. Highly recommend.
3 stars
GB, United States
22nd Aug 2016
Our guide, Elaine, was fantastic and I have already recommended her to several people. She was knowledgeable and passionate about art and funny too. The Sistine Chapel was stunning since we had early access we could really enjoy it. The Vatican museum was too crowded to enjoy. The museum should have timed access because it was packed solid and you could not see anything or hear well. Very unpleasant experience even with a great guide.

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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

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