Tickitaly reviews: Florence, Palazzo Vecchio - Secret Passages Tour - 75 Minutes

SC, United States
5th Apr 2018

Superb tour!!

GB, Australia
25th Mar 2018

This was an excellent tour, very interesting and comprehensive. Our tour guide, Giacamo was first class, very knowledgeable, entertaining delivery.

KT, United States
11th Mar 2018

We enjoyed our visit very much! It was cool to see all the "secret passages"!

KO, United States
9th Jan 2018

It was great to go behind the scenes. Disappointed Vasari Corridor was closed, but that wasn’t Tickitaly’s fault and the website was clear.

SC, Australia
28th Dec 2017

This was the best tour we did in Florence. We have 2 kids 12 and 14 and they were so engaged with the information during this experience. We would have also liked to have seen the passages in the map room as well as those we saw though.

MB, United States
3rd Nov 2017

Tour leader was extremely knowledgeable and spoke English very well.

CN, United Kingdom (Great Britain)
17th Sep 2017

Bed enjoyable and the guide was excellent, giving out useful information and answering most questions well. I thoroughly enjoyed it.

DS, United States
14th Sep 2017

This tour was grest and Francesca was amazing. The tour was 2 hours and it was fascinating. After the tour we spent another hour touring the rooms and art of the Palazzo.

LW, United Kingdom (Great Britain)
22nd Aug 2017

Really enjoyed the Secret Passages tour. The guides friendly manner created a good atmosphere and he gave us a lot of information that added to our enjoyment. The only disappointment not his fault was being unable to see the hall due to a conference.

Laszlo, Hungary
17th Jul 2017

Perfect entertainment for the whole family, kids from 5 to 17.

MB, United Kingdom (Great Britain)
12th May 2017

Fantastic guide really made the tour interesting just loved the tour you felt you were going back in time

JS, Portugal
23rd Apr 2017

Amazing visit, great guide and atmosphere!

SB, United Kingdom (Great Britain)
6th Feb 2017

Fascinating!! Guide was great. Saw lots we would otherwise have missed or not had access to - very happy

AB, United States
30th Nov 2016

Fantastic Tour!

LM, United Kingdom (Great Britain)
11th Oct 2016

I booked all our tout tickets through tickitaly and was a little concerned at the outset as the secret passages tours offered elsewhere were fully booked, however, this trip was fabulous and wouldn't hesitate to recommend it. You do go behind the scenes and right up to the attic,mouth we were a bit short of time at the end and I think it could have been shortened to an hour instead of the hour and a quarter. Still worth it though. There is a bag/luggage. Drop near the toilet facilities so if it's your last day and you're dragging a case they will look after it. Not sure if there's a fee.

KB, United States
22nd Sep 2016

I give 5 stars for the tour itself, but 2 stars for the organization (see below description). This tour brought us into "secret" rooms and passages of the Palazzo Vecchio, not typically included on standard Palazzo Vecchio tours. We had searched this tour out due to descriptions made in the Dan Brown book "Inferno". We saw the secret chambers where the Medici rulers kept their most prized possessions. We climbed small passages, and saw the Hall of 500 both from the ground level and from a very high balcony near the ceiling. We were even brought to the roof to see the amazing structures which hold up the ceiling of the Hall of 500. The tour guide was excellent! Although the tour in itself was excellent, we and many others on the tour experienced much confusion for about 20 minutes near tour begin, frantically searching for the tour guide ( who did not show up exactly on time and who did not have a sign), trying to figure out where the tour began. You have to enter the Palazzo on the side of the building, as well described by Tickitaly, but then you need to go through the bookstore to the inner ticketing area, where the guide picks up the tour. In addition, several people still had to exchange their tour vouchers for tickets, this was not clear to us when we bought the vouchers. We had to line up and get actual tickets. This should have been pre-organized by the tour guide or by Tickitaly. As already stated, once the tour began it was excellent, and the tour guide did not short us for the time missed at the front end of the tour. After completion of the tour, our ticket enabled us to visit the rest of the Palazzo on our own, which made the money paid for the tour very worthwhile.

RO, Netherlands
24th Aug 2016

we enjoyed the tour very much

NF, Canada
9th Jul 2016

Great Tour and Guide! Could be about an hour but the Guide was very informative and had pretty good knowledge of content! A little long with the Heat....

AW, United States
23rd Jun 2016

We had a family group of 12, ranging from 13 to 82 years old & everyone loved the tour. Francesca, our guide, was knowledgable, entertaining & personable. All in all, 100% recommend the tour!

LJ, Canada
31st May 2016

Our tour guide was fabulous--super knowledgeable and interesting. We learned a lot in the tour--about the history of Florence and about the intellectual and philosophical interests of the time.