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Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

Featured review:

Pamela and first class service. We recently bought tickets through Tickitaly and got the tickets but realized that we had made a mistake in ordering.  We got in touch with Pamela right away and were told that she would try to change them but could not promise. We would have understood had she not be able to change them though she managed to do so.  What most impressed us was that she was so prompt and courteous and seemed to know absolutely what she was doing.  The service was so easy to deal with especially when one is working with arrangements overseas.  We appreciate everything, will use this service again in the future and recommend that others do as well.

Rita & Peter, USA, October 20, 2022


4.6 out of 5 stars from 10838 customers. 6390 of them wrote reviews:

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5 stars
NK, United Kingdom (Great Britain)
4th Sep 2023
Good site and easy to navigate
5 stars
SM, United States
29th Aug 2023
Pretty easy.
5 stars
JG, United Kingdom (Great Britain)
24th Aug 2023
All good and easy
5 stars
JS, Canada
21st Aug 2023
It was very easy to find the ticket pickup area and the entry went very smoothly.
5 stars
TB, United States
15th Aug 2023
Very easy!
5 stars
DS, United States
9th Aug 2023
I found the tickets without any problem.
5 stars
JW, United Kingdom (Great Britain)
31st Jul 2023
Easy
5 stars
MO, Ireland
26th Jul 2023
Easy site to use
5 stars
JE, Canada
23rd Jul 2023
Tick Italy was great for us. We booked events from home.
5 stars
SB, Mexico
22nd Jul 2023
Platform is really friendly, very easy and fast, and always we have the support of executives on the other side. We knew that entering the site, we can recover QRs and maps to find locations were very useful
5 stars
MP, United States
21st Jul 2023
Site was easy to use. No problems encountered.
5 stars
JL, Australia
21st Jul 2023
Was very easy to book the tickets through the website and finding the place to get the actual tickets was very easy.
5 stars
SS, United States
20th Jul 2023
Everything was easy and delivered as promised with very clear instructions. Very easy and much appreciated.
5 stars
MG, United Kingdom (Great Britain)
17th Jul 2023
The site was easy to use and the ticket collection instructions clear and detailed . We had no issues in collecting the tickets to the sites and all was very smooth . Would use this company again .
5 stars
SH, United States
17th Jul 2023
The tickitalty website was easy to use. Tickets were easy to find; I’m glad you mentioned the address number for the official library store. A suggestion might be to let buyers know there are couple unofficial book stores in front of the Galleria. I didn’t have a problem, but I can see how others might be tempted to go inside those stores. Fortunately, we had the building number, so no problems for us.
5 stars
HT, Turkey
14th Jul 2023
It is very easy to udevtje eeb page and the responds to the questions are fearly statisfied.
5 stars
PE, United Kingdom (Great Britain)
13th Jul 2023
Very easy and I was kept informed of there was any delay, for example with the domus aurea ticket.
5 stars
LN, United States
10th Jul 2023
The site had a lot of Unfug stink which made it a bit overwhelming but Pamela walked me through it. She was EXCELLENT!
5 stars
SR, United States
1st Jul 2023
The site was really easy to use, and I found tickets for exactly the tour we wanted. The instructions were also very clear regarding the meeting point and other key details.
5 stars
TC, United States
26th Jun 2023
Just as advertised. We stood in line for our entry time and were let in accordingly.
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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

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