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Customer reviews for: Florence Shuttle

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5.0 out of 5 stars from 6 customers. 6 of them wrote reviews:


5 stars
GF, United Kingdom (Great Britain)
12th Jan 2020
Really great shuttle service, the driver was early which was amazing and so helpful with suggesting places to visit in the city.
5 stars
VR, Australia
6th May 2016
I booked the airport shuttle from Florence airport return. The drivers were prompt, efficient and very polite and helpful. I would definitely recommend tickitaly to my colleagues and friends.
5 stars
CB, Romania
10th Aug 2015
Very good services, and on time. thank you very much.
5 stars
LM, United States
6th Oct 2014
Website was quite easy to use even though there was a LOT of information in it. The price for a round trip transfer to & from the Florence airport was excellent - actually less than a fixed rate taxi & without the hassle. The drivers came on time; they were friendly but professional. We would use Tickitaly again, perhaps book some tours with them as well.
5 stars
TC, United States
28th Aug 2014
Our plane was rerouted which meant we were 3 hours later than expected - but not to worry. When we landed we had a msg already waiting for us that they were aware of the delay and would be there to pick us up at our new time. THANKS you turned a stressful delay into a relief knowing we still were covered.
5 stars
MM, United Kingdom (Great Britain)
9th Apr 2014
both the drivers were excellent turned up at correct time polite and curteous

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About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 

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